ORDERING INFORMATION
Our members of Team Customer are available Monday thru Friday from 8:00AM - 6:00PM (EST). To speak with a member, please call 800-299-3411 or you can e-mail us at TeamCustomer@t3cc.com.
Purchase Orders: Purchase orders can be faxed, mailed, or e-mailed. To avoid any delays in shipments of your order, please ensure purchase orders specify product details, pricing, billing/shipping details, required delivery date, and a contact name and phone number.
Phone Orders: Orders can be placed by calling a member of Team Customer at 800-299-3411. All orders called into Citra Anticoagulants may be subject to billing and shipping detail verification. SHIPPING INFORMATION
- All orders are shipped F.O.B., DESTINATION. Published prices include ground shipping and handling charges.
- Expediting shipping is available upon customer's request. Any shipping charges associated with expediting shipments will be charged to the customer.
- Orders are shipped with a packing slip and should be inspected at point of delivery. Please notify us of any damage, so arrangements can be made for replacements as soon as possible.
BILLING INFORMATION
Prices: Published prices are non-negotiable and are subject to change.
Credit Approval: All new customers are required to complete a credit application after placing their first order. A credit application will be faxed to the customer when they place their first order.
Taxes: Taxes are not charged at the time of sale. However, the customer is responsible for any taxes and/or tariffs resulting from a transaction with Citra Anticoagulants, where applicable.
Invoices: An invoice will be mailed to the billing address that was provided with the order the day after your order is shipped. Payment must be received within the terms of sale indicated on the invoice.
Standard Term of Sale: The standard term of sale is net 30 days.
International Shipments: International shipment are subject to pre-payment terms. Any fees charged to Citra Anticoagulants resulting from wire transfers or currency exchange rates are charged to the customer.
RETURN GOODS POLICY
If you need to return product, please call us at 800-299-3411 and speak with a Team Customer member to receive a Returned Goods Authorization Number. This RGA number will allow us to process your return quickly, replace product to you in a timely fashion and issue credits where needed. The following rules apply:
- If a product is damaged during transit to the customer, it will be immediately replaced at no additional cost to the customer.
- If a customer requests a return of unused product, the following conditions apply:
- There must be at least 6 months left before the product expires.
- The product being returned must be in an unopened case.
- The customer will receive a credit, less a 25% re-stocking fee, for the returned items once they are received in-house and are processed through our Returned Goods System.
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